719 Swift Street

Santa Cruz, CA 95060

hi@motherantiques.com

808.990.9616

@motherantiques

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GENERAL

Where is the MOTHER ANTIQUES warehouse located?

Our warehouse is located in Santa Cruz, California at 719 Swift Street, Unit 1. Click here for directions.

When are you open?

The warehouse is open to the public on Saturdays from 11am to 5pm & all other days by appointment. Click here to schedule an appointment.

How can I schedule an appointment?

Click here to schedule an appointment. You may also reach Michelle at 808.990.9616 with any questions.

SHIPPING & RETURNS

Do you offer shipping?

Yes! We offer shipping within the United States. Visit our shipping policy page to view all shipping details. For international orders & orders bound for Alaska and Hawaii, please email us at hi@motherantiques.com for a custom quote.

Can I place an order to pick up at the warehouse?

Yes - simply select 'warehouse pick up' at checkout. Please email us at hi@motherantiques.com with any questions.

Do you offer delivery in Northern California?

Yes, we offer flat-rate delivery within Santa Cruz, the Bay Area, and Monterey/Carmel. You can view our delivery areas & rates on our shipping policy page.

Can I return/exchange my purchase?

Due to the one-of-one nature of our antiques and vintage pieces, we do not currently accept returns or exchanges. Please review photos, descriptions, and measurements closely.

When will my order ship?

Online orders are dispatched from our warehouse within 7 business days of purchase. Shipping timeframes vary by location - for more details visit our shipping policy page.

How much does shipping cost?

Shipping rates are calculated per piece by distance. View more details on our shipping policy page.

Do you offer white glove delivery?

We do! You will have the option to select from standard or white glove delivery at checkout. More details can be found on our full shipping policy page.

View our full shipping policy.

ORDERS

Can I modify/cancel my order?

Please reach out to us at hi@motherantiques.com immediately if you need to modify or cancel your order. We are able to accommodate most changes within the first 24 hours of your initial purchase. We will do our best to accommodate, but please note that cancellations and modifications are not always possible after this time period.

What do I do if my piece arrived damaged?

We do everything we can to ensure safe & secure delivery of our pieces to your home. If something has gone awry in transit, please let us know (hi@motherantiques.com) immediately. Prompt communication and thorough documentation is important in these rare instances. Be sure to take and send us photos so that we can help.

DESIGNERS

Do you offer a trade program?

Yes. We love working with experts in design. Our collaborators receive first access to new containers in addition to 15% off all pieces and tax-free ordering. Join our trade program here.

I'm not located in northern california, can I arrange a virtual appointment?

We would love to meet you. Can't make it into Mother Antiques in person? Virtual visits to the warehouse are still delightful. Email us at hi@motherantiques.com to arrange a time.

Apply to join our trade program.

THE NATURE OF ANTIQUES

How do I care for my new piece?

Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.

Can my pots/vases be displayed outdoors?

We are unable to accept returns on certain items. These will be carefully marked before purchase.